You can enroll in your new hire benefits via our enrollment platform, Employee Navigator. This benefit platform will walk you through the enrollment process with step-by-step instructions. Your personalized log in information will be emailed to you. Once in Employee Navigator you will follow the prompts to elect your 2024-2025 coverage.
This new hire enrollment period is the only opportunity to enroll in benefits until the next open enrollment period unless you experience a qualifying life event and request a change to your benefits within 30 days of the life event.
If you have any difficulty with registration, please contact people@convorelay.com with your name, summary of the error message and the best contact phone number to reach you.
Administered by BCBSTX
You can choose from three medical plan options. Each of the plan options is named after its deductible, which is the amount you have to pay before the plan shares costs with you.
Understanding the full value of your covered benefits allows you to take responsibility for maintaining good health and incorporating healthy habits into your lifestyle. Some examples include getting regular physical examinations, mammograms and immunizations. Through the plans offered by Convo Communications, all covered employees and family members are eligible to receive preventive care, at no cost; all copays, coinsurance, and deductibles are waived.
Note: CVS/Target is no longer in Network for pharmacies, those are considered out of network pharmacies
Administered by MetLife
Keep a smile on your face and more money in your pocket with our dental plan. Having a dental plan that covers exams, X-rays, fillings and more can help you save money and live healthier.
Get the care you need with a dental benefits plan featuring MetLife’s Preferred Dentist Program.
MetLife offers a variety of online tools for you to make the most of your coverage:
Administered by Superior through MetLife
Vision coverage offered through MetLife is 100% employee-paid. You can see any provider, but if you see an out-of-network provider, the plan will reimburse you up to a certain amount.
Even if you don’t wear glasses, regular visits to your eye doctor are important to your overall health. That’s because a routine eye exam can often detect early signs of serious health conditions like diabetes. A group vision plan makes it easier to get the care you need and lower your costs.
The MetLife Vision Plan features:
MetLife offers the Vision Health Library tool at www.metlife.com/mybenefits, which provides valuable information to better manage your vision health. Find a Superior Vision provider at www.metlife.com/vision and select ‘Superior Vision by MetLife’.
Administered by MetLife
Convo Communications offers both a Health Care and Dependent Care Flexible Spending Accounts to help you lower your health and dependent care expenses by paying with tax-free money. You decide how much to set aside each year and contributions are deducted in equal amounts each pay period before taxes are taken out.
Healthcare Flexible Spending Account:
A Health Care FSA allows you to set aside pre-tax dollars from your pay to cover eligible health care expenses for you and your eligible dependents. If you currently participate in Health Care FSA, you are required to reelect an amount every year in order to continue participating in FSA. The maximum annual contribution for 2024 is $3,200.
Dependent Flexible Spending Account:
A Dependent Care FSA allows you to set aside pre-tax dollars from your pay to cover eligible child/adult care expenses. If you currently participate in dependent care FSA, you are required to reelect an amount every year in order to continue participating in FSA. Maximum annual contribution is $5,000 for married couples or single filing head of household and $2,500 for non-head of household.
Use it or Lose it! IRS rules state that any contributions that you do not use for expenses incurred in the calendar year will be forfeited. Estimate carefully, and only put money into your account that you are sure you will use.
Administered by MetLife
In the event you are unable to work due to a non-work related injury or sickness, disability insurance will cover a part of your salary as a source of income protection. The protection pays you a percentage of your salary, up to a specified amount and continues to pay you until you return to work or a specified length of time.
Short-Term Disability
STD benefits become payable when you are unable to work due to an injury or illness unrelated to work. If you remain disabled and meet the plan’s disability requirements, you will continue to receive up to 60% of your weekly earnings until you return to work or meet the benefit duration of 12 weeks. STD benefits integrate and offset with all state mandated disability and paid family leave plans.
Long-Term Disability
LTD insurance offers a monthly benefit to help replace lost income if you experience a disability lasting longer than 90 days. You will receive up to 60% of your monthly earnings until you return to work or reach normal Social Security retirement age. Proof of disability is required. LTD benefits integrate and offset with all state mandated disability and paid family leave plans.
Administered by MetLife
Life insurance through MetLife pays money to whomever you choose, called a Beneficiary, should you pass away. If you choose dependent life insurance for your spouse and/or children, you will receive the life insurance payment should they pass away.
Accidental death and dismemberment (AD&D) coverage pays money to your Beneficiary should you have an accident that causes death or serious injury. You will receive the dependent AD&D benefit amount should your spouse and/or children have an accident causing death or serious injury. All life insurance amounts include the same amount of AD&D coverage.
Convo Communications pays 100% of the cost for your Basic Life and AD&D insurance for PT-20 status and above employees.
Employees are given the opportunity to purchase additional Voluntary Term Life Insurance. At the time of initial enrollment, eligible employees can enroll in the Voluntary Life plan up to the guaranteed issue amounts without completing a health questionnaire to prove evidence of good health.
During the annual Open Enrollment employees, who currently have voluntary life insurance below the $100,000 guarantee issue amount, have the opportunity to increase their volume by $10,000 without completing Evidence of Insurability (EOI). For amounts selected over the Guarantee Issue amount or if you and/or your dependents are enrolling after your initial enrollment period, an Evidence of Insurability form will be required.
The cost for Term Life Insurance varies by your age and the benefit amount you elect. You can obtain rates when you enroll online through Employee Navigator.
Administered by Principal
Convo’s retirement savings plan through Principal is available to all Convo employees. It is designed to help you plan for your future. It’s an important benefit offered to you that gives you an easy and powerful way to save for your retirement. Once enrolled in the plan you have access to the tools, education and support to stay on track and become more financially organized. After your first paycheck with Convo you can enroll in the 401(k).
Convo’s Employee Assistance Program (EAP) through MetLife is available to all Convo employees at no cost and provides support and resources to help you, and your family, with a range of issues including:
EAP provides 5 free counseling sessions per incident, per year, with an unlimited number of incidents. Services are completely confidential and will not be shared with your employer
Get Started - call EAP 24/7 at 1.888.319.7819 or visit metlifeeap.lifeworks.com (username: metlifeeap; password: eap).
Administered by MetLife
With MetLife, you’ll have a choice of two plans (called the “Low Plan” and the “High Plan”) that provide 24 hour coverage and payments regardless of any other insurance payments you may receive.
Accident insurance provides a range of fixed, lump-sum benefits for injuries resulting from a covered accident, or for accidental death or dismemberment. These benefits are paid directly to you and may be used for any reason, from deductibles, and prescriptions to transportation and child care. These benefits are paid on top of what your medical insurance covers and can be used at your own discretion. Enroll without answering medical questions!
Benefit Payment Example
Kathy’s daughter, Molly, was riding her bike to school. On her way there she fell to the ground, was knocked unconscious, and was taken to the local emergency room (ER) by ambulance for treatment. The ER doctor diagnosed a concussion and a broken tooth. He ordered a CT scan to check for facial fractures too, since Molly’s face was very swollen. Molly was released to her primary care physician for follow-up treatment, and her dentist repaired her broken tooth with a crown. Depending on her health insurance, Kathy’s out-of-pocket costs could run into hundreds of dollars to cover expenses like insurance co-payments and deductibles. MetLife Group Accident Insurance payments can be used to help cover these unexpected costs.
Covered Event |
Benefit Amount |
| Ambulance (ground) | $400 |
| Emergency Care | $200 |
| Physician Follow-Up ($100 x 2) | $200 |
| Medical Testing | $200 |
| Concussion | $500 |
| Broken Tooth (repaired by crown) | $300 |
| Benefits Paid by MetLife Group Accident Insurance | $1,800 |
Benefit amount is based on a sample MetLife plan design. Plan design and plan benefits may vary.
Administered by MetLife
Critical illness insurance provides a fixed, lump-sum benefit upon diagnosis of a critical illness, which can include heart attack, stroke, paralysis, cancer, and more. These benefits are paid directly to you and may be used for any reason, from deductibles and prescriptions to transportation and child care. This benefit is paid on top of what your medical and life insurance covers and can be used at your discretion. During this enrollment period only, enroll without answering medical questions!
Administered by MetLife
Hospital indemnity insurance provides a range of fixed, lump-sum benefits for hospital confinement, as a result of an off-job accident or sickness, whether it is an emergency, pre-planned, elective, or necessary. These benefits are paid directly to you and may be used for any reason, from deductibles and prescriptions to transportation and childcare. These benefits are paid on top of what your medical insurance covers and can be used at your own discretion. With MetLife, you’ll have a choice of two comprehensive plans (called the “Low Plan” and the “High Plan”) Enroll without answering medical questions!
Susan has chest pains at home, and after contacting her doctor, she is instructed to head to her local hospital. Upon arrival, the doctor examines Susan and advises that she requires immediate admission to the Intensive Care Unit for further evaluation and treatment. After two days in the Intensive Care Unit, Susan moves to a standard room and spends two additional days recovering in the hospital. Susan was released to her primary care physician for follow-up treatment and observation. Her primary doctor is now keeping a close watch over Susan’s overall health. Depending on her health insurance, Susan’s out-of-pocket costs could run into hundreds of dollars to cover expenses like insurance co-payments and deductibles. MetLife Group Hospital Indemnity Insurance payments can help cover these unexpected costs or in any other way Susan sees fit.
Covered Benefit |
High Benefit Amount |
| Regular Hospital Admission (1x) | $2,000 |
| ICU Supplemental Admission (1x) | $1,000 |
| Regular Hospital Confinement (3 total days) | $600 |
| ICU Supplemental Confinement (1 day) | $200 |
| Benefits paid by MetLife Group Hospital Indemnity Insurance |
$3,800 |
Benefit amount is based on a sample MetLife plan design. Plan design and plan benefits may vary.
Convo Communications offers a Commuter Benefits account to help you save tax dollars and increase your net pay. A Commuter Benefits account is designed exclusively for employees and allows a participating employee to take certain expenses from their paycheck on a pre-tax basis. This means that all amounts deducted from your paycheck and contributed toward your Commuter Benefits account will not be subject to Federal Income tax, nor will be subject to Social Security tax.
Also, any unused funds will carry over to the next month and even into the next tax year. The IRS does not allow contributed funds to be returned.
You may enroll in a Commuter Benefits account, allowing out-of-pocket transit and parking expenses to be paid with pre-tax dollars. You pledge a monthly or recurring month amount to be deducted from each paycheck, up to $315 per month. These pre-tax dollars are set aside in an account and are available for reimbursement of eligible transit and parking expenses.
Eligible Expenses
Administered by MetLife Legal Plans
Legal coverage through MetLife Legal Plans means added peace of mind for employees and their dependents.
Quality legal assistance can be pricey, and it can be hard to know where to turn to find an attorney you trust. MetLife’s Legal Plan gives you access to attorneys and experts who can assist you with a broad range of personal legal needs. Whether it’s buying or selling a home, starting a family, dealing with identity theft, or caring for aging parents, MetLife’s attorneys are here to help.
Network attorneys are available in person, by phone, or by email. You also have access to online tools and can use out of network attorneys and be reimbursed for some of the cost. For $9.75 per paycheck, you, your spouse, and dependent children have access to a legal expert and additional peace of mind.
Simply contact an attorney or schedule an appointment, call 800.821.6400 or visit www.info.legalplans.com (password: LEGAL).
Administered by MetLife
Convo offers all employees the opportunity to enroll in Pet Insurance through MetLife. Help make sure your furry family members are protected against unplanned vet expenses for covered accidents or illness.
*Provided all terms of the policy are met. Application is subject to underwriting review and approval. Like most insurance policies, insurance policies issued by IAIC and MetGen contain certain deductibles, co-insurance, exclusions, exceptions, reductions, limitations, and terms for keeping them in force. For costs, complete details of coverage and exclusions, and a listing of approved states, please contact MetLife Pet Insurance Solutions LLC.
To get a quote or enroll go to www.metlife.com/getpetquote or call 844.301.5026.
