Wild Horse Pass Resort & Casino
5040 Wild Horse Pass Blvd, Chandler, AZ 85226 | (800) 946-4452
playatgila.com/resorts/wild-horse-pass
Check in & Reception
3:00 p.m. - 5:00 p.m.
On Sunday, August 25th, check in to pick up your room key, name badge, & equipment.
If your room is not available when you arrive, you can keep your luggage in the Ironwood (secure suite) until your room is ready.
Check out
11:00 a.m.
On Thursday, August 29th, please bring your luggage down to the training room. There will be a designated area for luggage.
Checked bags are not covered for the Training. Please pack in carry-on size luggage. The typical carry-on size is 22in x 14in x 9in. Please check with your airlines prior to confirm.
If there are any issues please reach out to Stephen Allen by emailing him at sallen@eoiservice.com or calling him at 248-251-8091.
Sunday, August 25th and Thursday, August 29th: Submit your $40 meal per diem expense report in Certify.
Dinner on Tuesday, August 27th and Wednesday, August 28th; and breakfast on Thursday, August 29th: You will receive a $65 food and beverage credit onto your room reservation. You will be responsible for any charges over the $60 food and beverage credit.
You will be able to charge your orders from any of the food outlets below back to your room:
If you have any concerns/issues regarding your food and beverage credit, please reach out to:
Jessica Joseph
If you have any issues with locating the greeter, you can call Xavier Limousine for assistance: 480-793-9644
For meetings, the dress code is business casual:
For dinners, the dress code is casual.
Flight Issues:
Wendi HeppeHotel Issues (only while onsite at the hotel):
Shanae ThomasAll Other Concerns/Issues:
Jessica JosephBreakfast
Welcome & Introductions
What is Needed to Be a Successful Benefit Counselor
Trina Baker
Medical Plans Review: HMO, PPO, HDHP, MEC
Gordon Barnett
Spending Accounts Review: HSA, FSA, HRA
Edna Jimenez, Heather Zeckser
Relationship Building: Identifying Needs & Active Listening
Trina Baker
Break
Medical Plans Review: Benefit Feud
Short & Long Term Disability
Joe Walker
Kahoot! Challenge: Medical Plans & Spending Accounts
Miala Brown, Kanieshia Williams
Lunch
Critical Illness, Genomic Life, CAP
Trina Baker, Daniel Leyland, Brent Uhlig
Great Debate
Accident & Hospital Indemnity
Joe Walker
Kahoot! Challenge: VB & Spending Accounts
Miala Brown, Kanieshia Williams
Break
Types Life Insurance: Benefit Feud
LTC Product Differences by Carrier
Kanieshia Williams
Wrap Up/ Q&A
Dinner
Breakfast
Benefits Review: Opening
Stephen Allen
Kahoot! Challenge: Core, VB, Life, Spending Accounts
Miala Brown, Kanieshia Williams
Explaining Pre-Ex & GI
Kanieshia Williams, Marcus Porter
Benefits Presentation & Enrollment Pitch
Brent Uhlig
Elevator Pitch Exercise
Trina Baker
Quality Presentations
Miala Brown, Jessica Joseph, Martha Muniz
Break
Mock Interview Demonstration
Trina Baker, Stephen Allen
Call Review Exercise & Team Exploration
Presenter:
Taylor Forni
Team Lead, Customer Experience
Do's & Don'ts
Daniel Leyland
Positive Feedback, Counselor Success & Counselor Resources
Heather Zeckser, Taylor Forni
Lunch
Benefits Review Jeopardy
Jeopardy Review Discussion
Script Review
Edna Jimenez
Call Review
QA Scorecard Exercise
Product, Presentation Self Study, Q&A
Stephen Allen
Close
Break
Product Self-Study
Breakfast
Opening/ Q&A Review
Awards
Rotation 1
Break
Rotation 2
Lunch
Rotation 3
Break
Rotation 4
Close
Summary Overview
Team Winner Announcement & Prize
What's Next/ Instructions
Workshops/ Optional Affinity Group Meetings
Close
Meet the Team
We are a diverse group of dedicated professionals passionate about delivering exceptional results. Each member brings unique skills and perspectives, creating a dynamic and innovative environment. Together, we strive to exceed expectations, foster collaboration, and drive success. We are looking forward to meeting you!
![]()
Accident Insurance can help you cover the extra costs that can occur when you, your spouse or your children suffer a covered injury on or off-the-job. Enroll without answering medical questions.
Benefits are payable for such things as:
Plan Features:
![]()
CAP is a cancer program that addresses the full cancer journey: before, during, and after.
Before - Genetic Cancer Risk Screening:
Including education, information and guidelines on healthy living, exercise, support groups and more
During - Precision Cancer Management and Cash When You Need it Most:
|
Diagnosis and Recovery Payments = $15,000* |
|
|
1st Payment |
$5,000 upon diagnosis |
|
2nd Payment |
$5,000 6 months after diagnosis |
|
3rd Payment |
$5,000 12 months after diagnosis |
After - Recovery and Recurrence Monitoring:
*50% benefit payment for Spouse/Domestic Partner
![]()
This Critical Illness policy through Transamerica provides you with a lump sum cash benefit in the event you or a covered loved one is diagnosed with a covered condition such as cancer, heart attack, or stroke. Plus, the plan includes a $Dollar Amount (Varies by Client & Carrier) Health Screening Benefit for completing a covered Health Screening Test, paid once per insured, per calendar year.
During this enrollment only, newly eligible employees can elect coverage without answering medical questions!
A Health Savings Account, commonly known as “HSA,” is an individual account you can open, add money to and spend on eligible health care expenses.
The HSA is Unique Because:
Eligible Expenses:
HSA money can be used tax-free for any eligible health care expenses. In general, eligible health care expenses are those that qualify toward the deductibles, copays, and coinsurance with your health insurance.
The money in your HSA must be used for eligible medical, dental, vision, and prescription drug expenses. If you use money for a dental, vision or medical expense that is not covered by the medical plan, it is important to understand that your medical plan deductible will still need to be met if an expense is incurred.
For a complete list of IRS approved Qualified Medical Expenses, visit www.irs.gov.
2024 Annual HSA contributions Limits:
(Add an extra $1,000 if you are age 55 or older)
The Health Savings Account (HSA) is only available in combination with enrollment in an HDHP plan.
![]()
An unexpected hospital stay can put a strain on your budget. Transamerica's Hospital Indemnity Insurance provides money you can use to help cover the costs you might not anticipate. Helping you handle expensive hospital bills lets you focus more on recovering and less on how much the next test is going to cost. Plus, the plan includes a $Dollar Amount (Varies by Client & Carrier) Wellness Indemnity Benefit for completing a covered Health Screening Test, paid once per calendar year. Enroll without answering medical questions.
![]()
Flexible Spending Accounts (FSA) provide you with an important tax advantage that can help you pay for health care and dependent care expenses on a pre-tax basis. By estimating your family’s health care costs for the next year, you can lower your taxable income and save money.
Health Care FSA
This program allows you to pay for certain IRS-approved medical care expenses not covered by your medical plan with pre-tax dollars. Some examples of eligible expenses include:
The Health Care FSA annual contribution limit is $3,200 for 2024. Funds remaining at the end of the year, up to $640, may be rolled over for use in the next year. Claims for 2024 must be submitted by September 30, 2024.
Dependent Care FSA
You may contribute up to $5,000 per plan year to pay for qualified eligible dependent care. If both spouses participate in an account the maximum still remains at $5,000 per plan year.
![]()
Whole life insurance is a type of permanent life insurance, which means the insured person is covered for the duration of their life as long as premiums are paid on time. Permanent life insurance is different than term life insurance, which covers the insured person for a set amount of time (usually between 10 and 30 years).
Whole life insurance is the most common type of permanent life insurance policy that people purchase, according to the Insurance Information Institute (III).
Like most permanent life insurance policies, whole life also offers a savings component called "cash value."
Short-Term Disability (STD) provides a weekly benefit for expenses incurred if you cannot work several weeks due to an illness or injury. Your doctor must certify that you are unable to return to work on a full-time or partial basis. Disabilities caused by an occupational injury or illness are not covered.
This coverage pays you a benefit of up to 60% of your weekly earnings, not to exceed $1,400 per week. The plan begins paying these benefits on the first day due to an off-the-job injury and the eighth day due to a sickness and will pay you a weekly benefit for up to 26 weeks.
You contribute 100% of the cost of this coverage. Your monthly rate: $0.51/$1,000.
![]()
Life Insurance with Long Term Care (LTC) includes living benefits that provide financial support to cover the cost of long-term care such as nursing home care or assisted living facilities that you might need as a result of an accident, illness, or aging. Like life insurance, the program also protects your family with money that can be used any way they choose like your mortgage or rent, education for children, retirement, and final expenses.
![]()
Long-Term Disability (LTD) provides a monthly benefit in the event that you become disabled and are unable to work. Long-Term Disability provides replacement income to give you financial security.
This coverage pays you a benefit of up to 60% of your monthly earnings, not to exceed $6,000 per month. The plan begins paying these benefits after you have been unable to work for 180 consecutive days.
You contribute 100% of the cost of this coverage. Your monthly rate: $0.61/$100.
![]()
When employees are able to protect their finances and loved ones, they can worry less and focus on what’s important. That’s why Transamerica offers the voluntary benefits they need to work toward building a wealthier, healthier future.
In the event of an emergency or the unimaginable, Transamerica’s TransElite universal life insurance can help families with financial support to maintain their quality of life. A death benefit helps safeguard a family’s
future after the insured is gone. Plus, the cash value can be borrowed against if there is an emergency in the insured’s lifetime.
OFFER MORE PROTECTION WITH TRANSELITE®
TransElite universal life insurance is a voluntary benefit that gives you one more valuable option for your benefits package.
TRANSELITE HIGHLIGHTS
Permanent life insurance to help provide lifelong protection.
Universal life insurance is similar to other kinds of permanent life insurance (like whole life). It’s designed to last a lifetime (so your price will never increase due to age), it builds cash value and it pays your beneficiaries when you die. There are also some important differences, though:
Universal life is flexible, because you can adjust your premium payments within a certain range and still keep your policy in force.
Missing a single payment won’t automatically cancel your policy.
Trustmark Universal Life also offers benefits that you can receive while you’re still living.
If you’re being offered Universal LifeEvents®, your policy adjusts to your changing needs. For the same price as standard Universal Life, you get a higher death benefit during your working years, when your expenses and responsibilities are highest. When you turn 70 (and expenses are likely to be much less), the death benefit reduces to 1/3 of your original amount. The amount available for long-term care remains the same, as you are most likely to need it in older age.1
Life insurance can be an important part of every family’s financial picture, and your plans may be suited to several different types of life insurance as your needs change. Permanent life insurance like Trustmark Universal Life gives you a solid base to build on. Since you own your policy, you can keep it for life, even if you change jobs or retire. And if you need extra protection (for example, while you have a mortgage to pay on a home), term life insurance can help you close the gap.
Guaranteed issue is a term used in the context of health insurance that refers to policies which must be offered to any eligible applicant without regard to health status, age, gender, or other factors. This means that an insurance company cannot deny coverage to individuals who apply for insurance, regardless of any pre-existing conditions they may have.
Key features of guaranteed issue include: