2024 Benefits & Resources

 

Your 2024 Benefit Options

We are committed to offering a portfolio of benefits that give you peace of mind in knowing that the most important things in life are protected - your family, your finances, and your future. For detailed information about each of the benefits plans and programs available to you and your family, please click on the down arrow for each benefit listed below.

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Medical ▼

There is nothing more important than your health. EOI offers two medical plans: one for California-only residents and one for either California or non-California residents. Please see below for more information regarding your particular plan.

California Team Members
Team members who reside in the state of California may choose to participate in either the Kaiser or Cigna medical plan. Click here to learn more. 

Monthly Kaiser Rates

Employee

$126

Employee + Spouse

Rates vary from
person to person*

Employee + Child(ren)

Employee + Family

*Important note for California employees on the Kaiser plan: dependent medical rates differ from person to person. For exact rates, please contact EOI Benefits Department (eoibenefits@eoiservice.com).

Illinois and Non-California Team Members
Team members who reside in a state other than California may choose to participate in the Cigna medical plan. This plan features an employer-funded Health Reimbursement Arrangement (HRA) which you can use to pay for your qualifying out-of-pocket medical expenses. The plan will reimburse you 75% of your eligible medical expenses up to a maximum of $2,200 per family or individual. Up to $500 of unused funds can be carried forward to the next year. Click here to learn more. 

VIEW HRA BROCHURE

Monthly Cigna Rates

Employee

$182.21

Employee + Spouse

$1,065.68

Employee + Child(ren)

$936.00

Employee + Family

$1,601.60

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Dental ▼

Because maintaining your smile is important, EOI offers dental coverage through Guardian.

Guardian offers two plans: a DHMO* and a PPO option. To locate a provider in your area, log on to www.guardiananytime.com or call 800-273-3330, Monday - Friday, 8 a.m. - 5 p.m. Pacific.

Please note: The DHMO Dental Plan is only available in the following states: CA, CO, IL, IN, FL, MI, and TX. If you do not live in one of these states and you enroll in the DHMO, you will NOT have dental coverage.

Monthly Rates:

  PPO DHMO
Employee Only $86.43 $18.54
Employee + Spouse $169.46 $37.11
Employee + Child(ren) $219.40 $40.75
Family $302.44 $60.81

 

VIEW DENTAL PLAN DETAILS

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Vision ▼

Vision benefits are essential to maintaining your overall health and well-being, which is why EOI is proud to now offer vision coverage through EyeMed.

  • MORE VALUE: Freedom Pass: $0 out-of-pocket cost on frames at participating retailers
  • MORE PROVIDERS: The industry’s largest vision network with over 105,000 providers (independent, retail and online) in the US – all with 98% in-network utilization. Click here to find an in-network provider. 
  • MORE FLEXIBILITY: Ability to use the frame and contact lens allowances in the same benefit year, plus the freedom of choice to select from any frame, lens and contact lenses (no restricting towers or formularies)
  • Click here to use the EyeMed Cost Transparency Tool

Monthly Rates:

  Monthly Premium
Employee $7.25
Employee + Spouse $13.78
Employee + Child(ren) $14.50
Employee + Family $21.32

 

VIEW VISION PLAN SUMMARY

VIEW MEMBERSHIP PERKS

DOWNLOAD MEMBER FAQS

HOW TO FIND A PROVIDER

VIEW FREEDOM PASS OFFER

VIEW EYEMED CERTIFICATE

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Teladoc Health ▼

Team members enrolled in the Cigna medical plan and team members not enrolled in a medical plan through EOI will have access to Teladoc Health at no cost to them. You must have medical insurance to use this service.

Through Call a Doctor Plus (CADR+), Teladoc Health provides 24/7/365 access to a doctor via phone, computer, or mobile app. The program doesn’t have any deductibles or co-pays, meaning that you have quick and easy access to a doctor. All physicians are board-certified and will conduct the consultations over the phone or through video, just like an in-person visit. If a prescription is required, the doctor will send it to your pharmacy of choice.

This benefit is paid for by EOI and is offered to you and your dependents at no cost. You will receive a welcome email with instructions on how to activate your membership. You will also receive an invitation to join an orientation webinar as well as a benefit card.

Kaiser Participants
If you are enrolled in Kaiser you have access to telemedicine appointments via Kaiser.

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Flexible Spending Account (FSA) ▼

Flexible Spending Accounts (FSA) allow you to pay for qualified expenses using pre-tax dollars. The money deposited into your spending account is deducted from your paycheck before taxes are withheld, which lowers your taxable income and increases your spending power. Benefits-eligible employees may only register for an FSA in December or upon new hire.

A Medical Flexible Spending Account is available to you to pay for qualified expenses. The annual maximum contribution is $3,200.

The Dependent Care Spending Account helps you pay for daycare expenses for a dependent under the age of 13 or for care of a disabled spouse or parent while you work. Eligible expenses include things like payments to a licensed daycare provider or nursery school, before and after school care, a summer day camp program, or elder care. The annual maximum contribution is $5,000 per family or $2,500 for married employees filing a separate tax return.

Use it or lose it! FSA expenses incurred during the calendar year must be submitted for reimbursement by March 15th of the following year or they will be forfeited.

LEARN MORE

FSA FAQs

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Retirement Planning ▼

Our 401(k) plan offers you a way to save for your retirement. This plan provides significant tax benefits during your working years and enables you to build up an account for future use. The plan requires the employee to designate a portion of his/her paycheck to be contributed by payroll deduction. This contribution is withheld each pay period and is deducted before federal and state income taxes are withheld.
 
If you contribute to the plan, you will be eligible for a matching contribution from EOI. For every dollar you contribute, EOI provides a matching contribution of 50%, up to a maximum of $200 per year. To receive this match, you must be employed on December 31st of that particular year. All employee contributions and employer match contributions are 100% vested immediately and cannot be lost regardless of when you leave the company. Participants have a choice of investment for their funds. You may change your election or investment funds at any time. More information is available in the 401(k) packet you will receive upon eligibility. You will be eligible to participate in the plan when you have attained age 21 and completed one year of service. Your entry date will be the first day of the plan year quarter coinciding with, or next following, the date you satisfy the eligibility requirements.
LEARN MORE
 
Profit Sharing
 
In addition to the matching contribution, EOI may periodically make profit sharing contributions based upon the financial success of the Company. You must be employed at EOI on December 31st and have worked more than 1,000 hours in the calendar year to receive profit sharing contributions. The following vesting schedule is
provided to determine when an employee has a non-forfeitable claim upon the profit sharing contribution.
 
Years of Service 2 3 4 5 6
Non-Forfeitable 20% 40% 60% 80% 100%
Loans may be taken out according to the restrictions as set out by the current law and document.
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Life and AD&D Insurance ▼

Basic Term Life Insurance and AD&D is paid for by EOI and provided at no cost to you in the amount of $40,000.

Supplemental Term Life Coverage is available in addition to your EOI-provided basic life insurance. You may also purchase life insurance for your dependents if you purchase additional coverage for yourself. An Evidence of Insurability Form will be needed if you choose to elect an amount greater than the guaranteed issue amount of $100,000 or if you increase your coverage after your initial enrollment period; the E of I form can be found below. Please submit your completed E of I form to EOI Benefits Team at eoibenefits@eoiservice.com.

Click here for Supplemental Term Life Insurance rates.

Click here to download the Supplemental Term Life Insurance summary plan.

Grief Counseling

Grief counseling services are offered with MetLife’s life insurance coverage. Whether it’s help coping with a loss or a major life change, the professional counselors and services we offer through LifeWorks, are ready to support you, your employees and their families to move forward.

Click here to download Grief Counseling information.

DOWNLOAD CLAIM FORM

DOWNLOAD LTD CLAIM FORMS

DOWNLOAD E OF I FORM

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LifeTime Benefit Term Insurance with Long Term Care ▼

LifeTime Benefit Term Insurance with Long Term Care Coverage is available in addition to your EOI-provided basic life insurance. LifeTime Benefit Term is permanent term insurance that can last a lifetime, with premiums guaranteed for life and coverage for qualified long term care expenses like nursing home, assisted living, or home care. The plan is portable and coverage is also available for your spouse and children.

This plan includes guarantee issue up to $75,000 for employees (actively at work) ages 19-70. You have the option to purchase up to $150,000 in coverage on a conditional guarantee issue basis. A short medical questionnaire must be completed for additional coverage.

Click here to download flyer.

 

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Identity Theft Protection ▼

Aura keeps your identity safe with extensive monitoring of your personal info, accounts, IDs, and more, and will let you know if any of your online accounts, passwords, or personal information have been compromised. Aura will also monitor your Social Security Number and personal information for bank fraud, including unauthorized wire transfers, new bank account openings, and more.  The basic plan (Digital Guard) is provided to all benefit-eligible employees at no cost. 

Aura Semi-Monthly Rates
  Digital Guard DG Complete
Employee Only Provided at No Cost to the Employee $9.95
Family $11.95 $15.95

To enroll, visit offer.aura.com/eoi

AURA BROCHURE

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Legal ▼

MetLife Legal Plans provides you with access to experienced attorneys and reduces effort on your end. It's a smart, simple, affordable way to get the legal help you need.

HOW TO SIGN UP

LEGAL PLANS FAQ

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Errors and Omissions (E&O) ▼

Errors and Omissions (E&O) Coverage is paid for by EOI and provided for all licensed support staff. When working for EOI, the “enroller” (benefit counselor) is covered when enrolling participants in employer-sponsored plans.
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Educational Assistance ▼

EOI strongly supports the professional development of its staff. In order to promote your continuing education, EOI will sponsor this activity in several ways:

  • Seminars/Workshops/Single Day Classes
  • Licensing Courses
  • Exam Fees
  • Licensing Fees
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Free Online Classes ▼

Udemy*

Class Central*

Oxford Home Study

Harvard University

Coursera

Open Culture

*Subscription plans available in addition to free classes.

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Disability Protection▼

Short Term Disability Insurance (STD) through MetLife provides income if you become disabled due to an injury or illness and are unable to work. You can receive a benefit of 60% of your weekly base pay, up to $1,500 per week, offset by other income benefits such as workers’ compensation and California State Disability. Benefits begin after 14 days and last for a maximum of 13 weeks. There is a limited benefit for pre-existing conditions; maternity is covered as any other disability. The policy is provided at no cost to you and is paid for by EOI.
 
How to File a Claim
EOI HR team will complete section 1 of the STD form.  You will complete section 2.  and your doctor will fill out section 3.  You must sign in TWO places on page 3 and one place on page 5.  EOI HR team and doctor sign on page 5.  Missing signatures is the most common reason for claims being delayed.  Nothing can be processed until the forms are signed.  The completed forms can be sent via traditional mail, fax, or emailed to mtpmetlife@metlife.com.  The fax number and mailing address are on the top right-hand side of the first page of the form, by the MetLife logo.  If submitting via email, the ER would need to include the same information in the email that they would for faxing, a completed employee statement, and a completed employer statement.  They also need to include in the subject line:  New Claim – Customer Number – Employee Name.  Once the claim is initiated and assigned a Claim Specialist (CS), the CS will reach out you directly for any more needed information. 
 
DOWNLOAD STD CLAIM FORM
 
Long Term Disability Insurance (LTD) provides a source of income should you be unable to work for an extended period of time. The policy pays a benefit of up to 60% of your base monthly pay, up to $10,000 per month, offset by other income benefits such as workers’ compensation and California State Disability. Benefits begin after 90 days. The policy is provided at no cost to you and is paid for by EOI.
 
How to File a Claim

There are several forms needed for LTD claims.  There are 2 employee forms to be completed, 1 employer form, and 1 doctor form.  The completed forms can be sent via traditional mail, fax, or emailed to mtpmetlife@metlife.com.  The fax number and mailing address are on the top right-hand side of the first page of the form, by the MetLife logo.  If submitting via email, the employee would need to include the same information in the email that they would for faxing, a completed employee statement, and a completed employer statement.  They also need to include in the subject line:  New Claim – Customer Number – Employee Name.  Once the claim is initiated and assigned a Claim Specialist (CS), the CS will reach out to you directly for any more needed information.

DOWNLOAD LTD CLAIM FORMS
 
Click here to download the Statement of Health application.
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Accident Insurance▼

Accident Insurance through MetLife can help cover the out-of-pocket costs associated with an accident by paying you a benefit depending on any injuries you suffer and treatment you receive. The policy also includes a $100 annual health screening benefit when you complete a qualified screening; COVID-19 tests qualify!

Example Accident Benefits*
Ambulance (Ground) $400
Emergency Care $200
Physician Follow-Up ($100 x 2) $200
Medical Testing $200
Concussion $500
Broken Tooth (repaired by crown) $300
Benefits paid by MetLife Accident Insurance $1,800

Accident Monthly Rates
Employee Only $11.00
Employee + Spouse $21.53
Employee + Children $24.78
Family $30.36

Click here to download plan summary.

Click here to learn more about your health screening benefits.

*This is not a comprehensive list of covered injuries and treatments.  Limitations may apply.

DOWNLOAD CLAIM FORM

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Critical Illness Insurance ▼

No one saves to get sick, which is why we are pleased to offer Critical Illness Insurance through MetLife to help you protect your bank account if you are diagnosed with certain conditions and illnesses. The policy also includes a $50 annual health screening benefit when you complete a qualified screening; COVID-19 tests qualify!

Example Critical Benefits*
Heart Attack - first verified diagnosis Initial Benefit payment of $10,000 or 100%
Kidney Failure - first verified diagnosis, two years later Initial Benefit payment of $10,000 or 100%
Heart Attack - second verified diagnosis, four years later Recurrence Benefit payment of $5,000 or 50%

Click here to download plan summary.

Click here to view rates.

Click here to learn more about your health screening benefits.

DOWNLOAD CLAIM FORM

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Hospital Indemnity Insurance▼

With MetLife, you’ll have a comprehensive plan which provides lump-sum cash payments in addition to any other payments you may receive from your medical plan. Here are just some of the covered benefits/services, when an accident or illness puts you in the hospital.

Example Hospital Indemnity Benefits*
Regular Hospital Admission (1x) $1,000
ICU Supplemental Admission (1x) $1,000
Regular Hospital Confinement (3 total days) $600
ICU Supplemental Confinement (1 day) $200
Benefits paid by MetLife Accident Insurance $2,800

 

Hospital Indemnity Monthly Rates
Employee Only $19.73
Employee + Spouse $39.74
Employee + Children $30.48
Family $50.49

Click here to download plan summary.

DOWNLOAD CLAIM FORM

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Cancer Guardian ▼

A new and innovative, high touch support program designed to provide an individual and their family with genetic testing that indicates whether you are predisposed to cancer, dedicated resources, and the technology needed to effectively navigate cancer while improving chances of survival. This benefit also includes a dedicated Cancer Guardian support specialist to collect pertinent information needed to source and access financial assistance due to COVID-19.

Some features of Cancer Guardian include:

  • Hereditary Screening Test
  • Comprehensive Genomic (DNA) Profiling
  • Cancer Guardian Support Line
  • Dedicated Nurse Case Manager
  • Medical Records Storage & Transmission Platform

Cancer Guardian has made an exciting enhancement to the hereditary risk screening test. In addition to the risk identification for hereditary cancers, the test will now report on hereditary risk for cardiovascular diseases and more. If you already completed the risk screening test through Cancer Guardian, you will be able to access the new, enhanced test at no additional cost. To request your enhanced risk screening test, please email clientservices@cancerguardian.com.

Click here to download flyer.

Click here to download brochure.

 

Cancer Guardian Semi-Monthly Rates
Under 50 $8.00
50-64 $10.00
65+ $12.00
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Employee Assistance Program (EAP)▼

Your Employee Assistance Program provides confidential support and services. As an employee, you can access your Employee Assistance Program at any time, 24/7/365, and speak with a professional, experienced counselor for help with

  • Balancing work and life
  • Stress and anxiety
  • Losing a loved one
  • Legal issues
  • Family, marital and relationship challenges
  • And much more

When you need some support, we're here to help.

  • Phone: 888-319-7819
  • Web & Mobile App: metlifeeap.lifeworks.com
    user name: metlifeeap | password: eap

Grief Counseling
Grief counseling services are also offered with MetLife’s basic life insurance coverage. Whether it’s help coping with a loss or a major life change, the professional counselors and services we offer through LifeWorks, are ready to support you, your employees and their families to move forward.

Click here to download Grief Counseling information.

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EOI Cares Volunteer Program ▼

Team Members can volunteer both virtually or in person in their community. Time off for face to face volunteering must be requested via Paylocity the same as it would be requested for sick or vacation time. All are welcome to volunteer, however face to face volunteering is only applicable to benefit eligible team members, as this is paid time off.

We have scouted out 10 companies that allow you to volunteer from the comfort of your home. Click the links below to check out different virtual volunteer opportunities.

Excited about this opportunity and want to share? Great! We would like to hear from you. Please reach out to Marquita Brown at mbrown@eoiservice.com for a quick check in to share your experience.

Virtual Volunteer Opportunities:

Volunteer Time Off (VTO)

EOI is offering 8 hours of face-to-face community volunteering. 8 hours can be taken all at once to volunteer for a full day, or in hourly increments. For time keeping purposes the minimum amount of time that can be taken is 1 hour at a time. Volunteer time off is paid and needs to be approved by your supervisor before it can be used. See below for details and requirements:

  • You will request the time off the same way you currently request sick and vacation time. This way we can ensure that this doesn’t interfere with the needs of the business.
  • Use the Volunteer Time Off (VTO) code in Paylocity on your timecard.

You must also provide proof of volunteering. There are two ways to provide proof:

  • Click here to download the volunteer form and take it with you to obtain a signature from the organization you are volunteering with. The form needs to be turned in to HR after as proof of volunteering. (You can disregard using our form if the organization you volunteer with has their own document or a confirmation of your request and acceptance for volunteering with them.) Send your proof via email to mbrown@eoiservice.com.
  • Take a selfie at the volunteer event and submit to HR at mbrown@eoiservice.com. In your email please include:
    • EOI Team Member Name
    • Volunteer Date
    • Number of Hours Used
    • Organization Name
    • Volunteer Activity Performed
    • A brief statement of why you chose this opportunity
    • Also please let us know if it’s ok to add your photo to our events photo gallery. If you say no it will not be used.

10 Benefits of Volunteering:

  • It provides a sense of purpose.
  • It provides a sense of community.
  • It helps you meet new friends.
  • It increases your social skills.
  • It improves physical and mental health.
  • It teaches valuable skills.
  • It brings fun into your life.
  • It allows you to make a difference in someone else’s life.
  • It gets you out of your comfort zone.
  • It can bring fun into your life and help you be happier.
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Travel Assistance ▼

Travel Assistance Program provides access to assistance services when faced with an emergency while traveling internationally or domestically when more than 100 miles away from home for up to 120 consecutive days. With one phone call, you and your dependents have immediate access to a broad range of services, including medical referrals and appointments, legal referrals, general travel information, and more.

Travel Accident Insurance provides coverage for accidents that happen while on business travel. The amount of the insurance is $150,000 and the aggregate limit per covered accident is $750,000. This coverage is paid for by EOI and offered at no cost to you.

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Home & Auto Insurance ▼

Whether it’s a house, condo, or apartment, there’s no place like home. Protect the place you call home with our flexible and customizable coverage.

Protect against the unexpected with customizable auto coverage that fits your life.

For a home or auto quote please contact Farmers Group Select at 800-438-6381. Please use the prompt for new quotes and be sure to let them know you work for EOI and the discount is via Metlife.

LEARN MORE
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Paid Time Off ▼

New employees begin to accrue paid time off the first day of the month after the completion of 60 days of service. Paid time off accrues on a per paycheck basis; however, the time cannot be taken off with pay until it is earned. The accrual of paid time off is based upon the years of continuous service, as of January 1st, in accordance with the following schedule:

After Months of Service Accrual Rate
(hours per paycheck)
Annual Rate
(hours)
Max Balance
(hours)

Max Carry Over
(hours)

0 3.68 88.32 136 136
12 3.68 88.32 136 136
24 4 96 144 144
36 4.32 103.68 160 160
48 4.68 112.32 168 168
60 5.32 127.68 192 192
72 5.68 136.32 216 216
84 6 144 232 232
96 6.32 151.68 240 240
108 6.68 160.32 256 256
120 7.32 175.68 264 264

Holidays

EOI offers eight paid holidays:

  • Memorial Day: Monday, May 27th
  • Independence Day: Tuesday, July 4th
  • Labor Day: Monday, September 4th
  • Thanksgiving Holiday: Thursday, November 23rd
  • Thanksgiving Holiday: Friday, November 24th
  • Christmas Eve Holiday (starting at noon): Friday, December 22nd
  • Christmas Day Holiday: Monday, December 25th
  • New Year’s Eve Holiday (starting at noon): Friday, December 29th
  • New Year’s Day Holiday: Monday, January 1, 2024

Sick Days

In addition to paid time off and holidays, EOI also offers six paid sick days per year. Your sick days do not carry over.

Volunteer Time Off (VTO)

The 8 hours provided for VTO can be used all at once or in as little as 1 hour increments. The time will not roll over, it will be use it or lose it from year to year. It is set to expire on 12/30 of each year and refresh on 1/1 of each year. Please contact Marquita Brown, HR Manager if you have questions about activities you want to volunteer for. Some examples would be, a church, your child's school or any neighborhood organization or established volunteer organization like volunteers of America or habitat for humanity to name a few.

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Access Perks Discount Program ▼

Administered by Access Perks

Enjoy discounts and save money! This benefit is available to all employees.

The program includes a savings website, mobile app and a travel booking engine that can save you thousands of dollars every year -- at local restaurants, retailers, theme parks, movie theaters, travel providers and a lot more. Click here to register and learn more!

Your Employer / Group: EOI Service Company

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Carrier Contacts ▼

Medical - Kaiser

Medical - Cigna

Dental - Guardian

Vision - EyeMed

Life, Legal, Disability, Accident, Critical Illness, Hospital Indemnity - MetLife

Cancer Guardian - Genomics

LifeTime Benefit Term Insurance with Long Term Care - Chubb

Identity Theft Protection - Aura

Retirement Planning - TRI-AD

Don't Miss Out!

This enrollment period is the only opportunity to enroll in benefits until the next annual enrollment period unless you experience a qualifying life event.

What is a qualifying life event?

Certain coverages allow limited changes to your benefit elections during the year. These benefits include the Medical, Dental, Vision, Life, and Disability. For these benefits, you may only make changes to your elections during the year if you have a qualifying life event.

Qualifying life events include:

  • Change in legal marital status, including marriage, divorce, death of a spouse, legal separation, or annulment
  • Change in number of children, including birth, adoption, placement of adoption, or death of a child
  • Change in employment status of employee, spouse, or dependent, including termination or commencement of employment, commencement or return from unpaid leave of absence
  • Change in dependent eligibility status, including attainment of age, student status, or any similar circumstance

The change to your benefit elections must be consistent with the qualifying life event. You have 30 days from the qualifying life event to request your enrollment change.

Eligibility
The benefits outlined above are available for full-time employees on the first day of the month following the completion of 60 days of employment, unless otherwise stated. For example, an employee hired on April 4 would be eligible for benefits on July 1. When you first become eligible, or during the open enrollment period, you are able to select insurance for yourself and your dependents.

Employees who have a domestic partner shall be provided services and benefits on the same basis provided to legal spouses unless restricted by law. Subject to the eligibility provisions of the benefits plans, an employee has the opportunity to cover a same-sex or opposite-sex domestic partner under his or her benefit plan under the same terms and with the same privileges and restrictions that apply to other eligible dependents for these plans and to the extent permissible under federal and state law.

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Helpful Resources

How to File a Claim ▼

Click here to learn more about filing a claim for Accident, Critical Illness, and Hospital Indemnity Insurance. 

Click here to learn more about filing a disability claim. 

Introducing Paylocity ▼

Click here for directions on Self-register as a New User with Paylocity.

Please take note of our company number with Paylocity[139155]. You will need this to complete your registration.

Click here to download "Understanding your Paycheck" flyer. 

Certify Account & How to File an Expense Report ▼

Click here to learn how to set up your Certify Account. 

Click here to learn how to create a new expense report. 

Click here to learn more about submitting your expense report.

How to Update Your Email Signature ▼

Click here to learn how to set up your email signature with our EOI-approved signatures.

EOI Branding Guidelines ▼

Visit our Brand Guidelines Microsite

Fonts

  • Preferred: Calibri
  • Secondary: Myriad Pro

Colors:

Logos:

Templates

Contact:

If you have any questions, please contact communications@eoiservice.com.